Every piece of software I use in the course of academic administration is lousy.
Sure, the systems do what they're supposed to do most of the time, and they're not that difficult to learn how to use. But every single one has numerous design flaws; clunky features that eat up seconds or minutes or hours of the user's day. Repetitive tasks cannot be bundled; instead, each individual task requires numerous separate clicks. There are no keyboard shortcuts to avoid time-wasting pointing-and-clicking. The systems have mind-bogglingly primitive filter and search capabilities. The lay-outs are inefficient; the icons unintuitive; the aesthetics pure Windows 95.
How can companies like SAP and Oracle make billions of dollars in profits by selling products that would struggle to get three stars in the app store?